Your returned product must include following:
1. Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
2. Valid Return Merchandise Authorization (RMA) from Officeareus.com.
3. Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.
4. The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
5. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
6. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.
FOR RETURNS ON PRODUCTS THAT ARE DEFECTIVE RIGHT OUT OF THE BOX, THE CUSTOMER MUST CONTACT OFFICE ARE US LIMITED TO GET THE RMA FORM WITHIN THE FIRST (5) OF PURCHASE. PRODUCT MUST BE BACK IN WAREHOUSE WITH (14) DAYS OF PURCHASE. REFUND OR EXCHANGE ALLOWED
RETURNS THAT FALL UNDER THE OFFICE ARE US LIMITED (60) DAY WARRANTY POLICY OR THE MANUFACTURER’S WARRANTY ON PHONES, TABLETS & ACCESSORIES. (exclusions may apply)
RETURNS THAT FALL UNDER “REFUSED” WILL INCUR A 25% RESTOCKING FEE. CUSTOMER CAN CHOOSE ITEM TO REPLACE. IF NOT, A STORE CREDIT WILL BE ISSUED VALID FOR 1 YEAR. EXCHANGE ALLOWED. The difference if any, is payable by the customer.
If the returned product does not match the above mentioned criteria, it will be rejected by our Officeareus.com Returns Department and returned to you at your cost.
All returns will be collected by Officeareus.com. Consequently, if your returns criteria do not match any of these terms outlined below, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse that may be incurred by Officeareus.com. By requesting or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Warehouse.
Basic Return Policy
Unless otherwise stated ABOVE or below, you have fourteen (14) days from the date your product/s invoice was generated (regardless of when you actually took delivery of the product) to notify Office Are US about the nature of the return. An RMA form will be sent out via email and arrangements can be made to get your product returned back to us. RMAs expire in 7 days from date of issue. RMAs must be valid, unexpired and issued for the product being returned as you may no longer be able to return the product after the RMA has expired. An RMA expires in seven (7) days from the date it was issued. Only one RMA is issued per return. OFFICEAREUS.COM’S PHONES, TABLETS & ACCESSORIES ARE GUARANTEED AGAINST MANUFACTURER’S DEFECTS FOR SIXTY (60) DAYS FROM THE DATE OF INVOICE. WE WILL COLLECT AND RETURN ANY DEFECTED PRODUCTS WITHIN THIS TIMEFRAME USING OUR DISTRIBUTION NETWORK. AFTER DIAGNOSIS THE DEVICE IF POSSIBLE WILL BE REPAIRED OR REPLACED THROUGH THE MANUFACTURER’S WARRANTY.
If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty that accompanies the product.
Except as provided for verified defective products, you will be responsible for all shipping charges for returns sent to our Returns Warehouse. The cost for pick-up and delivery of your device is $35.00
All products are subject to a twenty-five per cent (25%) restocking fee. There is no restocking fee for defective products (see Special Returns Policy for Defective Products below).
Upon our acceptance of the merchandise in new condition and in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase if a refund is required.
Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
Defective products can only be returned in exchange for the exact same product, or at the sole discretion of Officeareus.com. The purchase price will be credited to the credit card used for the original purchase (for example through the original payment method ) or full refund by cheque or cash if payment was made via debit card or credit card if payment was made on delivery. Defective products may only be returned within fourteen (14) days of the date your invoice was generated (regardless of when you actually took delivery of the product). Please see above for rules regarding RMA generation.
Officeareus.com in its sole and absolute discretion shall be the sole adjudicator as to whether a product is in fact defective. Once your return is processed, and is verified to meet the basic criteria above and to be defective, you will be fully reimbursed. The length of time for shipment of the replacement product is dependent on product availability from the manufacturer or supplier.
In the event that the returned product is verified to be defective, we will reimburse you for your original shipping expenses.
- See more at: http://www.officeareus.com/index.php/refund-policy#sthash.ZXMi0MVn.dpuf